GENERAL TERMS AND CONDITIONS

ART. 1. DEFINITIONS

  • LuiteCoaching: is a part of Dutch Viking AS, registered under organization number 832 691 712 in Norway.
  • Contractor: Luite de Jager, practitioner.
  • Client: The client who engages in a session(s) or program with LuiteCoaching.
  • Parties: Contractor and Client.

ART. 2. APPLICABILITY

These general terms and conditions apply to all services, deliveries, offers, and agreements between the Contractor and the Client.

ART. 3. EXECUTION AND FORMATION OF THE AGREEMENT

  1. An agreement is established by making an appointment and fully completing the intake form. The agreement may consist of one or more sessions, workshops, or retreats, hereinafter referred to as session(s).
  2. The Contractor will carry out the session(s) to the best of their knowledge and ability.
  3. The Client must ensure that all information reasonably required for the proper execution of the session(s) is provided to the Contractor in a timely and truthful manner.
  4. The Contractor is not liable for any damage, of whatever nature, resulting from incorrect and/or incomplete information provided by the Client.
  5. All materials provided as support for the session(s) are considered the intellectual property of LuiteCoaching and may not be reproduced, sold, or distributed in any way.

ART. 4. CONFIDENTIALITY

The Parties are mutually obligated to maintain confidentiality regarding all confidential information obtained from each other or from another source in the context of executing the agreement. Information is considered confidential if so designated by the other party or if it arises from the nature of the information. Information of a medical nature is in any case confidential under this article.

ART. 6A. PAYMENT

  1. Payment must be made electronically in advance of the session(s), workshop(s), or retreat. All rates include VAT, unless otherwise indicated.
  2. The invoice will be provided to the Client prior to the session(s), workshop(s), or retreat.

ART. 6B. PAYMENT BY NON-CONSUMERS

  1. If the parties have agreed on payment after receipt of an invoice, payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
  2. If an invoice is not paid in full by the end of the aforementioned period, the Client shall owe interest on the overdue amount and the invoice will be handed over for collection.
  3. In case of default by the Client, the Contractor is entitled to collect the claim through legal means. In such cases, the Client is liable not only for the principal amount and interest but also for all reasonable legal and extrajudicial costs. This includes the costs of collection agencies as well as the costs and fees of bailiffs and lawyers, even if these exceed the court-awarded costs. The reimbursement for legal and extrajudicial costs is at least 15% of the principal amount owed.

ART. 7. LIABILITY

  1. The Contractor’s liability for damages arising from the services provided is limited to a maximum of the costs of the session(s), workshop(s), or retreat, or to the amount charged to the Client.
  2. The Contractor’s service provision constitutes an obligation of effort, not an obligation of result.
  3. The Contractor does not provide any (medical) guarantee and is not liable for any medical complications that occur during or after the execution of the services. The Contractor is not liable for consequential damages, including loss of profit, missed savings, or damage due to business interruption.
  4. The Client is obliged to take all necessary measures to limit the damage for which they wish to hold the Contractor liable.
  5. For medical complaints, always consult your GP or specialist first.
  6. Never alter your medication prescribed by your GP or specialist without consulting the prescribing doctor.

ART. 8. CANCELLATIONS

  1. Appointments must be canceled at least 24 hours before the scheduled time. Substitution by another person arranged by the Client is not considered a cancellation.
  2. The following cancellation conditions apply:
    • If canceled up to 24 hours before the appointment, the Client is not liable for any costs.
    • If canceled within 24 hours before the appointment, the Client is liable for the costs.
    • If the session(s) is rescheduled to a later date at the Client’s request, no costs will be charged, provided this is indicated at least 24 hours in advance. If done within 24 hours of the appointment, the Client is liable for 50% of the consultation costs.
  3. The Contractor is reasonably entitled to change an already scheduled appointment regarding time, provided that they inform the Client at least 24 hours in advance.
  4. The Contractor is further entitled to dissolve the agreement if circumstances arise that make it impossible to fulfill the agreement or if there are other circumstances that reasonably prevent the Contractor from maintaining the agreement unchanged.

ART. 9. PRICES

Upon entering into the agreement, the applicable price of one session(s) or multiple sessions will be confirmed in the registration form. This rate includes VAT unless otherwise agreed. Prices are subject to change, and we reserve the right to implement price changes due to increases in costs. Any price changes do not have retroactive effect, and the Client is bound by the price stated at the time of payment. This also applies to any campaigns or offers.

ART. 10. RESPONSE VIA EMAIL OR PHONE

  1. The Contractor will make every effort to respond within 72 hours to an email, voicemail, or other contact method from the Client.
  2. The Contractor does not guarantee an immediate response to a message from the Client, regardless of the method of communication.

ART. 11. DISPUTES

Norwegian law applies to the Contractor’s services. In disputes arising from or related to the Contractor’s services that fall under the jurisdiction of the court, the court in the Contractor’s place of business has exclusive jurisdiction, unless otherwise mandated by law.

ART. 12. RIGHT OF WITHDRAWAL

Consumer purchases are regulated by: the Consumer Purchases Act, the E-Commerce Act, and the Cancellation Act.

The sale of products via luitecoaching.com is defined as distance selling under the Withdrawal Act. The right of withdrawal expires once delivery has begun with the express prior consent of the Client. The Client acknowledges that the right of withdrawal expires once the agreement has been concluded. See also guideline 16.4 “Completed service” from the Consumer Council.

If you wish to cancel the purchase, you must do so as soon as possible after ordering by emailing contact@luitecoaching.com and before the Contractor has begun preparing your session(s) (at least 24 hours before the scheduled session time).